What Information We Collect and Why
When you open an account, we collect the details you submit during registration — your name, contact information, and identity verification documents required to confirm eligibility. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference, amount, and wallet
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identifier to process your payment and maintain an accurate account history. We do not store your full mobile banking PIN or password — those stay between you and your wallet provider. We also collect device and session data: your IP address, browser type, and the pages
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you visit within the lobby. This helps us detect unusual login activity and keep your account secure. If you contact our support team, we keep a record of that conversation to follow up accurately. All data collection is tied to a specific purpose — account management,
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payment processing, fraud prevention, or service improvement. We do not sell your personal data to third parties. Where local law in Bangladesh or your eligible region requires us to share data with regulatory authorities, we comply with those obligations. Your continued use of the platform after
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any update to this policy means you have read and accepted the revised terms.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.